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Support Worker - Mental Health (Full-Time)

Job reference number: ZS017

Healthcare & Nursing Jobs

Norton Housing and Support





Job Overview

Job Summary: To provide one to one support to Service Users with ongoing mental health needs, in line with individual support plans.

To provide cover for other supported housing schemes within Leicester.

Main Duties:
- Providing one-on-one support to individuals with a range of mental health conditions, including Schizophrenia, Personality Disorders, and other significant Mental Illnesses living within our supported housing schemes.

- To work towards individual support plans based on assessed needs, working closely with staff from other agencies where relevant, and seeking advice from the Line Manager as necessary taking a positive, proactive, and asset-based approach to support.

- To provide support to Service Users and promote the development of life skills by:
•Actively listening to service users, offering emotional support, and fostering a safe and non-judgmental environment.
•Assisting Service Users in the planning and preparation of meals / shopping.
•Assisting Service Users to participate in cleaning, cooking and laundry.
•Addressing social exclusion and the development of social skills by encouraging Service Users to develop social links outside their home, and signposting and helping them to engage in relevant community-based services and activities.
•Playing an active role in the development and implementation of activities and opportunities that add value to the lives of NH&S residents.
•Providing emotional support to build confidence and self-esteem.
•Supporting Service Users to develop financial management skills.
•Supporting Service Users to maintain / improve their physical health.

- Monitoring and evaluating the progress of individuals (using NH&S Personal Journey Star), identifying any emerging needs or risks and/or safeguarding concerns and reporting promptly to the Line Manager and/or the organisations Safeguarding Lead as appropriate.

- In consultation with the Line Manager, to draw up Support Worker reports and participate in Service Users’ reviews.

- To ensure Service Users’ files are accurate, up to date and kept in a secure manner.

- To assist Service Users in obtaining grants / benefits to which they are entitled, liaising with appropriate departments as necessary.

- To keep timely, accurate and relevant records as required by Operational Management Team – including records of expenditure and timesheets.

- To report promptly any repairs or maintenance which may be required to the NH&S office, liaising with the Admin Team/Housing Team as appropriate.

- To report to the Line Manager any Service Users who are not keeping to the terms of their Licence / Tenancy Agreement.

- To work with the Line Manager and other relevant team members to address arrears, taking remedial action to avoid the build up of debt.

- To work as part of a team, providing cover for other supported housing schemes as required.

- To attend supervision sessions, Team Meetings and other meetings as required.

- To work within the policies and procedures of Norton Housing and Support Ltd.

- To carry out any other reasonable duties, as required by the Operational Management Team or Management Committee.

- To work within the confidentiality and data protection policies and procedures of Norton Housing and Support, in particular by:
•Ensuring confidential information is kept in a secure location and not relayed to unauthorised personnel.
•Protecting computer systems from unauthorised access – e.g. maintaining the security of your password, not bypassing security software.
•Promptly reporting to your Line Manager any data breaches that you become aware of.

Interviews will be conducted in 2 stages –

Stage 1 – ½ hr online interview

Stage 2 (if successful at Stage 1); Formal Interview Process (approx 1.5hrs)

Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.

Skills and Qualifications required

If you have previous experience of supporting adults with a mental health diagnosis, then this role could be perfect for you! We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living within our Supported Accommodation settings.

Valid driver's licence and access to a vehicle in order to travel between sites.

You must be working at a Level 2 English and Maths to be able to complete tasks required.

- Demonstrable experience in providing positive and engaging support for people with mental health needs, including promoting independence
- Minimum of 2 years experience and / or a minimum of level 2 qualification in Health and Social Care or similar related subject
- Appropriate qualification / working towards qualification, e.g Awareness of Mental Health Needs, NVQ (Desireable, not essential)
- An understanding of safeguarding issues
- An understanding of confidentiality and how/when this should be maintained

Attitude/Personality: Calm under pressure, reliable, A flexible approach to work, Willingness to undergo any necessary training and personal development, Self motivated, A strong commitment to inclusive working.

Skills: Effective communication & interpersonal skills (verbal and written), Active listening skills and ability to apply Unconditional Positive Regard, An understanding of the need to promote independence and an ability to explain how this might be achieved, Ability to tailor approach based on the needs of individual clients, Ability to carry out light domestic duties and support people with cooking.

Hours per week


Closing Date



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