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Money Advice Service Manager & Caseworker

Other/General Jobs

Citizens Advice Leicestershire


£28,866.41 – £31,007.84 per annum DOE



Job Overview

Base location: Work base will normally be the closest branch to where you live with travel between Leicestershire branches and regular opportunities to work from home. 

Our induction process has in-person components that will require attendance at one of our branches.

Contract: Up to 31/03/2025 with possibility of extension

Who We are:

Citizens Advice Leicestershire is an independent and local not for profit organisation, providing accessible and high quality information, advice and education to anyone who needs it. Last year we supported 31,715 people across Leicester and Leicestershire, securing circa £14,109,952 in maximised income for our citizens. We take a partnership approach to deliver our services, working with local government, National Citizens Advice and local VCSE organisations.

About the role:

Take your debt advice career to the next level and join our supportive team! As our Money Advice Service Manager and Caseworker, you’ll have the opportunity to grow your skills, lead a committed team, and provide essential financial guidance to those in need. We’re committed to your professional development and creating a positive, results-oriented work environment.

The main purpose of the role is:

Lead and motivate our dedicated Specialist Debt Advice Team, ensuring we achieve our goals and deliver outstanding service.
Directly support clients with complex debt situations, empowering them to regain financial stability.
Manage service delivery across multiple channels, ensuring accessibility for all.
Continuously improve our processes and find innovative ways to support our clients.
Build strong relationships with external partners to expand our reach and impact.

Why work with us?

We make a difference. We believe in levelling the playing field.

Following the appointment of our new CEO, this is an exciting time to join Citizens Advice Leicestershire. We are working on refreshing our purpose, values and setting our long term strategy to ensure we are fit for the future; this role will play an influential part in this work. You will have opportunities for personal development, to create change and deliver impact.

Planned date(s) for interviews: 18th June 2024 at our Coalville branch

To apply please read the full job description and person specification and application guidance notices.

This post is subject to a standard Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Job Type: Full-time, Fixed term contract

Pay: £28,866.41-£31,007.84 per year


Additional leave
Company pension
Sick pay
Work from home

Skills and Qualifications required

To be successful in this role, you will:

Have a passion for financial guidance and helping people achieve stability.
Be a natural leader with a focus on collaboration and team development.
Bring a strong foundation in debt advice, with a MAPS-recognised qualification (or near completion) and demonstrated success in guiding clients through complex debt situations.
Be highly organised and capable of managing multiple priorities.
Thrive in a collaborative and dynamic work environment.
We are looking for someone that can clearly demonstrate they have the essential skills identified on the person specification but don’t worry if you don’t have all the experience listed in the full job description – we offer full training!

Hours per week

37, Monday to Friday

Closing Date



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