Back to Job Vacancies

Macmillan Welfare Benefits Adviser

Other/General Jobs

Citizens Advice LeicesterShire


£14,445.08 – £15,446.97 per annum DOE (FTE £24,294 – £25,979)


le1 3pj

Job Overview

Base location: Home Based with travel to clinical settings and client homes in Leicester and Leicestershire

Contract: Temporary contract up to 31st December 2024 with possible 12 month extension

Who We are:
Citizens Advice Leicestershire is an independent and local not for profit organisation, providing accessible and high quality information, advice and education to anyone who needs it. Last year we supported 31,715 people across Leicester and Leicestershire, securing circa £14,109,952 in maximised income for our citizens. We take a partnership approach to deliver our services, working with local government, National Citizens Advice and local VCSE organisations.

About the role:
We’re looking for a dedicated individual to join our Macmillan Welfare Benefits Advice Team. You’ll work closely with people affected by cancer, providing compassionate advice on welfare benefits.

The main purpose of the role is:

Offer guidance and support on welfare benefits via phone, letter, online meetings, and in-person visits (when necessary).
Assist clients in making well-informed choices about their benefits.
Advocate for clients, contacting services and negotiating on their behalf to maximise their income.
Carefully maintain records to ensure seamless service for our clients.

Why work with us?
We make a difference. We believe in levelling the playing field.

Following the appointment of our new CEO, this is an exciting time to join Citizens Advice Leicestershire. We are working on refreshing our purpose, values and setting our long term strategy to ensure we are fit for the future; this role will play an influential part in this work. You will have opportunities for personal development, to create change and deliver impact.

Planned date(s) for interviews: 29/05/2024

To apply please read the full job description and person specification and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check. A successful candidate needs to reside in England or Wales.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Skills and Qualifications required

About You:
You’re someone who understands the challenges faced by people with cancer. You’re patient, kind, and an excellent listener. Your goal is to empower clients and help them navigate a complex system.

To be successful in this role, you will:

Communicate clearly and sensitively, both in writing and speaking.
Build positive working relationships.
Manage your workload effectively, even under pressure.
Work well within a team while also taking initiative.

Hours per week

22 hours

Closing Date



Apply for the job by visiting


Apply for the job by emailing your CV + covering letter to n/a