Salary
£12.21 per hour
Location
LE4 3BT
Job Overview
As a Front Office Receptionist, you’ll be the first friendly face our guests see — making great first impressions, offering outstanding service, and bringing a positive attitude are key to success in this role. At Ibis Budget Leicester, no two days are the same. Your work will span different areas of the hotel, including checking in guests, responding to emails, supporting the food and beverage team, answering phone calls, and more. We’re looking for someone who’s attentive, proactive, and focused.
You’ll be part of a supportive and passionate team, with opportunities for growth and performance bonuses for the right person. This role is all about living the Ibis Budget values, helping us keep our guests happy and delivering great service every step of the way.
Key Responsibilities:
Guest Services:
Welcome and check-in guests, manage reservations, and handle inquiries via phone, email, and in-person.
Administrative Tasks:
Process payments, manage booking platforms, and perform basic clerical duties.
Food & Beverage Support:
Assist with breakfast service and bar operations as needed.
Front Office Maintenance:
Ensure the reception area is clean, organised, and presentable.
Feedback Management:
Monitor guest reviews and communicate feedback to the team.
Shift Procedures:
Execute opening and closing procedures for the front office.
Skills and Qualifications required
Skill 1 - Strong interpersonal and communication skills.
Skill 2 - Ability to multitask and work independently.
Skill 3 - Proficiency in Microsoft Office applications.
Skill 4 - Dependable, punctual, reliable, team-oriented with a proactive attitude.
English Level 1 (GCSE D-F/1-3)
Maths Level 1 (GCSE D-F/1-3)
Hours per week
30, 8 hour shifts, day shifts, flexitime, weekends, holidays, overtime.
Closing Date
04/09/2025
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/leicester-jobs-fund-2025/ljf-job-application/