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Help to Claim Adviser

Citizens Advice Leicestershire


£26,421 pro rata


Home based (some travel will be required within Leicestershire and Northamptonshire)*

Job Overview

Benefits: Posts/Hours: 1 full-time (37 hours), 1 part-time (20 hours) Employment Type: Until 31 March 2026 Purpose of role: Are you looking for a rewarding career where you can truly make a difference? We’re seeking two dynamic individuals to become Help to Claim Advisers. In this essential role, you'll guide first-time Universal Credit claimants through their application process, offering support and advice. Your ability to empathise and provide clear, helpful guidance will be key in helping clients navigate this important journey. You'll be part of a supportive team dedicated to making a positive impact in the community. This role is not just a job; it's an opportunity to grow and make a meaningful contribution to people's lives. If you're passionate about helping others, please apply. For full details please refer to the job description. Closing date for applications: 4th February 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Planned date(s) for interviews: Virtual interviews w/c 12th February 2024 To apply please read the full job description and application guidance notices. A successful candidate needs to reside in England or Wales. This post is subject to a basic DBS check. Citizens Advice LeicesterShire is an equal opportunities employer *This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

Qualifications Required

We're looking for individuals with strong communication skills, who can explain things clearly and empathetically to our clients. If you've worked in customer service, advice giving, or a similar role, that's great – but it's not essential. What matters most is your willingness to learn and your commitment to making a difference in people's lives. This role offers the chance to develop valuable skills while providing vital support to those in need.

Hours per week

1 full-time (37 hours), 1 part-time (20 hours)

Closing Date



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