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Customer Service Advisor

Customer Services Jobs





Le19 1wz

Job Overview

To work flexibly and efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels.
Make and receive phone calls, monitor and manage web chats and email inboxes and at times paper based communication via letter writing for first time resolution.
Accurately check, validate and process documentation to required standards within agreed timescales.
Provide accurate and clear advice and guidance on all general scheme queries.
Processing of new customer referrals within timescales and quality standards and ensuring adherence to the Data Protection Act and all confidentiality procedures are followed at all times.
Maintain up to date and professional case management notes within systems and provide accurate data for MI collection.

Skills and Qualifications required

Customer Service experience and being passionate about excellent service standards.
Ability to communicate effectively and build rapport with customers with great listening and questioning ability.
Effective written & verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment.
An open, enthusiastic and positive approach.
Logical problem solver with attention to detail.
The ability to build rapport with customers quickly.
Good questioning and listening skills.
Decision making taking all aspects into account showing empathy in sensitive situations.
Accuracy, attention to detail and the ability to analyse cases and identify solutions.
Flexibility to support the business.
Able to work efficiently in a pressurised environment.
Experience of using Microsoft Packages

Hours per week


Closing Date



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Contact Information

Tyler Baines