Salary
£14,820.20 per annum (FTE £24,371.00)
Location
LE19 2EP
Job Overview
Base location: Travel across Leicestershire to branches and community venues plus some home working*. Work base will normally be the closest branch to where you live.
Contract: Permanent
Our location policy
For security and operational reasons, you must have a home address and be physically based in England or Wales to be considered for this role. "Home" means the primary address you provide on your application, and any plans to change this address must be discussed with and approved by your line manager in advance. While this role involves home working, it's not a "work from anywhere" job, and you must be able to travel when needed.
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
About the role:
We’re looking a proactive and versatile County Advice Session Worker to work across our County branches and community settings, providing generalist advice face to face, by phone and email.
This role will be suitable for someone who has a flexible mindset and a ‘can do’ attitude ready to adapt to new challenges. A background in an advice giving or customer service setting is desirable but not essential. We’ll provide full training on advice areas and a well-planned induction.
Why work with us?
We’re a team that looks out for each other. The work we do is important and can be tough, so we’ve built a community where collaboration and support come first. We’re serious about helping you grow, with ongoing training and development to help you build your skills.
Your voice matters here. We want you to share your ideas and challenge us to be better. It’s an exciting time to join us as we continue to grow, and you’ll have a real opportunity to help shape the future of our services and make a lasting impact in our community.
Closing date for applications: midnight on 19th October 2025
Planned date(s) for interviews: 27th October 2025 at our Hinckley office
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Skills and Qualifications required
To do this role you will need to:
Work well in both team settings and independently
Have clear spoken and written communication skills, using plain and simple language accessible to all
Be able to work as part of a team and manage your time effectively
Be able to listen, communicate with deep empathy and patience, especially when discussing sensitive and traumatic experiences.
Be competent and confident using IT applications and have experience of client management systems
Be willing to complete Citizens Advice Adviser training
Be emotionally resilient, with the ability to manage difficult conversations and be a calm, steady presence for people in distress.
This is demanding work, but you will be fully supported. You will work as a key part of a dedicated team and have the autonomy to make a real difference to a community that needs it.
Hours per week
22.5
Closing Date
19/10/2025
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/join/jobs/county-advice-session-worker-october-2025/