Salary
23,576
Location
LE19 2EP
Job Overview
Hours: 37 per week
Base location: Main base in one of our Leicestershire branches with travel to other Leicestershire locations and regular opportunities for home working*
Contract: Permanent
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
About the role:
Are you an efficient organiser with a talent for IT, an eye for detail and a friendly phone manner that puts people at ease? If this sounds like you, then perhaps you could be the new lynchpin of our team! This is much more than your average admin role – with a chance to learn a whole host of new skills that will open doors across our entire service.
You’ll work hand-in-hand with the County Service Manager to keep our generalist service running like clockwork. You’ll be the go-to person for both staff and volunteers, ensuring everyone has the administrative support they need. You’ll be based in one of our branches (Blaby, Coalville, Market Harborough or Hinckley) with travel to other Leicestershire locations and the flexibility to work from home.
What we need you to do:
Schedule and manage client appointments, handle email and phone inquiries, and gather client feedback to help us continuously improve.
Oversee our diaries and rosters, manage incoming mail, and handle data entry into our systems.
Manage email accounts, take minutes at meetings and draft letters and templates.
Order supplies, answer phone calls, and help keep our information systems up-to-date.
Why work with us?
We make a difference. We believe in levelling the playing field.
This is an exciting time to join Citizens Advice LeicesterShire as we deliver our five-year living strategy. We are committed to creating a workplace where wellbeing and inclusion are at the heart of everything we do, and this role will be central to that vision. You will have opportunities for personal development, to create meaningful change and deliver real impact both internally and across the region.
We value lived experience as much as professional qualifications, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black, Asian and Minority Ethnic communities.
Benefits include:
Flexible home-based working
Professional development opportunities
Employee Assistance Programme
Supportive and inclusive culture
The opportunity to shape a new and innovative role
Making a real difference to individuals and organisations
Closing date for applications: midnight on 16th November 2025
Planned date(s) for interviews: 24th November 2025 at our Narborough office
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Citizens Advice LeicesterShire is an equal opportunities employer.
Our location policy
* Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary — must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role.
Skills and Qualifications required
You’re comfortable with IT and quick to learn new systems. Experience with Google Workspace and Adobe would be a plus.
You build relationships easily and communicate effectively, whether in person, over the phone, or through email.
You can juggle multiple tasks and adapt to changing priorities.
You’re enthusiastic, proactive and always ready to lend a hand.
Hours per week
37
Closing Date
16/11/2025
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/join/jobs/county-administrator-october-2025/