Salary
£24,324 per annum (£40,000 FTE) higher may be considered for an exceptional candidate
Location
LE1 3PJ
Job Overview
Base location: Home-based with travel across the East Midlands*
Contract: Permanent
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
About the role:
This is an exciting new role that will drive the growth and delivery of our innovative mediation and training services initiative. As we diversify our income streams and expand our impact, you’ll be at the forefront of delivering professional dispute resolution and building organisational capability across Leicester, Leicestershire and the wider East Midlands.
You’ll provide exceptional mediation services for workplace and housing conflicts, helping individuals and organisations navigate disputes effectively. From grievances and team conflicts to tenant-landlord issues, you’ll deliver end-to-end mediation that makes a real difference. You’ll also design and deliver impactful training programmes focused on Employment Rights Bill 2025 compliance, conflict prevention, and line manager development, equipping organisations with the skills they need to create healthier workplaces.
This role combines service delivery with business development. You’ll proactively identify opportunities, build nurturing partnerships with businesses, HR consultancies, property management companies and legal firms, and act as key account manager for major clients. Through networking, thought leadership and exceptional service delivery, you’ll grow this new initiative and support our financial sustainability.
The main purpose of the role:
- Drive the growth and delivery of our new mediation and training services initiative, supporting our strategic aim to diversify income and deliver on our purpose
- Provide exceptional dispute resolution services through professional mediation for workplace and housing conflicts
- Deliver impactful training programmes that build organisational capability in conflict prevention and Employment Rights Bill 2025 compliance
- Build nurturing, productive and mutually beneficial partnerships with businesses and organisations across the region
- Act as key account manager for customers, ensuring exceptional service delivery and identifying opportunities for service expansion
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Closing date for applications: 3rd November 2025
Planned date(s) for interviews: 13th November 2025 at our Hinckley office
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Our location policy
* Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address—whether permanent or temporary — must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role.
Skills and Qualifications required
You’re a skilled mediator and facilitator with a passion for conflict resolution and helping organisations thrive. You have professional mediation experience or qualification (or are willing to undertake advanced training), and you’ve successfully delivered advisory, consultancy or mediation services to businesses. You understand employment relations, HR practices and workplace conflict resolution, and you can facilitate difficult conversations with confidence and empathy.
You’re also entrepreneurial and business-minded. You have a track record of identifying opportunities, generating income and building strong stakeholder relationships. You’re comfortable designing and delivering engaging training programmes, and you excel at managing multiple priorities independently. With excellent communication skills and a commitment to Equality, Diversity & Inclusion, you bring both professional expertise and a genuine desire to make a positive impact.
To be successful in this role, you will:
- Hold a professional mediation qualification (CMC, CEDR, or equivalent) OR be willing to undertake advanced mediation training
- Have proven experience of delivering advisory, consultancy, or mediation services to businesses and organisations
- Demonstrate strong stakeholder engagement and relationship-building skills with ability to work effectively with diverse clients at all levels
- Possess excellent communication skills with ability to facilitate difficult conversations and negotiate solutions
- Bring knowledge of employment relations, HR practices, and workplace conflict resolution
- Have business development experience with a track record of identifying opportunities and generating income
- Show training design and delivery skills with ability to engage diverse audiences
- Demonstrate strong organisational and time management skills with ability to manage multiple cases independently
Hours per week
22.5
Closing Date
03/11/2025
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/join/jobs/business-development-manager-mediation-training-services-october-2025/