Salary
£25,880
Location
16 West Walk, Leicester, LE1 7NA
Job Overview
What you will be doing:
• Be the first line of support for our Casual Workforce—provide friendly, professional customer service and first contact resolution
• Support casual workers with Showsec App issues by guiding them through the process step-by-step, encouraging independent navigation rather than manual shift booking
• Manage operational change requests (such as late increase, decreases, or cancellations)
• Create engaging adverts that attract and mobilise our casual workforce to book on upcoming shifts
• Find efficient solutions to critical issues, using data, judgment, and collaboration to keep delivery on track
• Follow our communication procedures, guidelines and policies, providing timely, appropriate solutions and alternatives when queries arise
• Work with Operations to secure the final percentage of shifts—agreeing strategies such as splitting shifts out of area coverage, arranging transport when margins allow, and, where needed, engaging approved labour providers—so every event is staffed
What Showsec can offer you:
• Salary of 25,880 per annum
• 37.5 hours a week
• 24 days holiday + 8 days public holiday + your birthday day off
• Employer pension contributions of 5% (Royal London)
• Additional “holiday payment” equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through our Employee Assistance Programme
• Long service recognition reward
• 6 free concert tickets a year
*Upon successful completion of probationary period
Skills and Qualifications required
Essential Criteria:
• Right to work in the UK
• Maths GCSE or equivalent (C or above) **
• English GCSE or equivalent (C or above) **
• Ability to work under pressure in a fast-paced environment
• Strong administration skills
• Excellent customer service skills
• Ability to prioritise own workload and work to tight deadlines
• Excellent communication skills at all levels
• Computer literate and competent at using Microsoft Office 365
Desirable Criteria:
• Experience within a busy office environment
Hours per week
37.5
Closing Date
03/04/2026
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/job-seekers/2026-job-application/