Salary
NMW
Location
LE2 0TD
Job Overview
When completing tasks as a Passenger Support Officer you must have a good rapport with the people who use our services to make them feel looked after and at ease. Their safety and wellbeing will be your primary concerns. A smart appearance and professional manner must be maintained at all times.
Primary Duties
To provide care and support to Clients with a wide range of needs, illnesses and disabilities when boarding the transport vehicle.
To ensure the safety and security of people using our service when they are being transported.
To ensure that people using our service are safety disembarked and supported to return to their homes.
Care provision
To look after the physical, emotional, cultural and social needs of the Clients using a person centred approach.
To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights.
To create and maintain good professional relationships with Clients, their family and friends and other stakeholders.
To actively support other Care Workers and volunteers.
To adhere to all regulatory and statutory obligations and CARIBBEAN COURT’s policies, procedures and guidelines.
To use manual handling equipment safely and correctly where required
To take responsibility for the safe handling of property and equipment belonging to the Client
To maintain good communication and develop effective working relationships with Clients.
To provide companionship to the Clients, actively talking and listening to them about their interests
To accompany the Client on trips into the community.
Recording and Reporting
To contribute to the maintenance of detailed accurate records in respect of maintenance and tasks undertaken
To protect the confidentiality of all information relating to the Clients and not divulge information to anyone who is not authorised to receive it.
To promptly report to the Senior Care worker or Management any issues concerning the care, support, well-being or behaviour of the Client and ensure that records are updated accordingly.
To continue to monitor where concerns have been reported and recorded
To recognise the signs of abuse and immediately report abuse or suspected abuse to a Line Manager
General
To dress appropriately, using personal protective equipment provided by CARIBBEAN COURT where appropriate.
To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery.
To attend and participate in regular team meetings and any other relevant meetings.
To attend in house and external training.
To ensure completed monthly timesheets are submitted on time.
To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Senior Care worker or Management.
Any other duties requested by Management, which are within the scope of the post including Flexible working.
Skills and Qualifications required
To provide care and support to Clients with a wide range of needs, illnesses and disabilities when boarding a transport vehicle.
Health and safety knowledge to ensure the safety and security of people using our service when they are being transported.
Maintenance of detailed accurate records in respect of maintenance and tasks undertaken
Maths and English LEVEL 1
Hours per week
The core hours of work will be 9am – 11am then 2.45 – 5.15 so 4.5 hours per day Monday to Friday. This structure is to be applied flexibly dependent on the needs of the service.
Closing Date
31/03/2027
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/job-seekers/2026-job-application/