Salary
£23,874
Location
LE11QG
Job Overview
The main purpose of the role of a Music Licence Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers.
What you will be doing
-To proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices. This will include:
-Taking inbound sales enquiries and converting to customers
-Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
-Verifying and gathering the relevant information and additional customer information where appropriate
-Licencing customers at the first point of contact where possible
-Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
-Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
-Taking ownership of your customer through to resolution (licence)
-To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts.
-To maintain accurate notes in the CRM system (Salesforce)
-To use objection handling techniques to proactively resolve any customer queries or objections.
-Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
-To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
-To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
-To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
-To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
-To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
-To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
-To undertake other tasks as reasonably requested
Skills and Qualifications required
-Have a minimum of 2 years’ experience in a sales or customer service role
-Competent using Microsoft Office – Word, Excel, --PowerPoint and Outlook
-Have experience of invoicing and date sensitive account management
-Have good written and verbal communication including a good telephone manner
-Have experience of copyright or licensing in a structured environment (desirable)
-Have worked within a call centre or highly monitored environment (desirable)
Hours per week
-37.5 hours per week -Working pattern - Monday to Friday, 9am to 5pm. -Start date – 4th August 2025 -Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre -Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home -Discretionary monthly and quarterly bonus payments
Closing Date
29/06/2025
Website
Apply for the job by visiting https://pplprs.current-vacancies.com/Jobs/Advert/3828959?cid=1961
Apply
Apply for the job by emailing your CV + covering letter to https://pplprs.current-vacancies.com/Jobs/Advert/3828959?cid=1961