Salary
£24,000 - £30,000 (based on experience)
Location
LE4 9LS
Job Overview
About the role
We are seeking a talented and passionate Mercedes-Benz Specialist Technician to join our team. In this key role, you will be responsible for the diagnosis, repair, and servicing of high-end Mercedes-Benz vehicles, upholding our reputation for exceptional quality and customer service. You will combine expert technical ability with excellent front-of-house communication skills to provide a transparent and honest experience for every customer.
Key responsibilities
Conduct diagnostics, servicing, and mechanical repairs on Mercedes-Benz vehicles using dealer-level diagnostic tools.
Perform MOT testing to DVSA standards (Classes 4 and 7 preferred).
Clearly and professionally communicate technical issues and service requirements to customers, ensuring they are well-informed throughout the process.
Identify and confidently upsell additional products and services where appropriate, always prioritising the customer’s best interest.
Collaborate with the front-of-house team to deliver timely and transparent updates to clients.
Ensure all work is completed to the highest standard, contributing to our reputation for excellence.
Skills and Qualifications required
What we're looking for
Proven experience: Experience working on Mercedes-Benz vehicles within a franchised or specialist garage setting.
Certified: MOT Tester certification (Classes 4 and 7 preferred).
Expert skills: Strong diagnostic and problem-solving abilities.
Professionalism: A confident and approachable communication style when engaging directly with customers.
Qualifications: NVQ Level 3 or equivalent in Vehicle Maintenance & Repair.
Licence: A full UK driving licence.
Hours per week
Full time Monday to Friday with occasional Saturdays
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/job-seekers/new-job-seeker-registration/