Salary
13,372.54
Location
NG13 8AG
Job Overview
The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.
As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.
What your day-to-day will look like:
- Giving practical advice on issues such as welfare benefits and housing.
- Working with our specialist multidisciplinary team to coordinate people's care.
- Helping to set up peer support groups, so people affected can connect with each other.
- Picking up new referrals and getting to know each person's circumstances.
- Supporting people by phone, video and email.
- Reaching out to communities who are less likely to access support.
- Speaking up for people with other organisations, such as housing providers, employers and benefit services.
Skills and Qualifications required
This role requires a combination of heart and head. You might be the right person if:
- You are an exceptional listener, able to communicate with deep empathy and patience, especially when discussing sensitive and traumatic experiences.
- You are a natural problem-solver, able to research and understand complex information to find practical, real-world solutions for people.
- You are emotionally resilient, with the ability to manage difficult conversations and be a calm, steady presence for people in distress.
- You have experience working with vulnerable people, perhaps in a healthcare, social care or advice setting.
Hours per week
18
Closing Date
01/11/2026
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/ibps-regional-navigator-october-2026/