Salary
£11,653.32 pa
Location
LE10 0FR
Job Overview
Service Delivery
Work closely with Citizens Advice Leicestershire generalist service, existing HFI Adviser and Hinckley Area food banks to appropriately inform, advise, refer and signpost clients according to their need and capacity.
Use active listening and questioning skills to interview clients and identify key information about client issues including time limits, key dates and requirement for urgent advice or action (using the Citizens Advice website, scripts and any other diagnostic tools, as necessary).
Explore options and implications to enable the client to make informed decisions with regard to service needs and empower them to set their own priorities and agree outcomes.
Carry out income maximisation activities through identification of appropriate benefits and other financial assistance including adviser level debt work and support for clients to engage with debt advice services.
Provide clients with advice appropriate to their individual needs.
Where appropriate refer/signpost clients (both internally and externally) to other services to meet clients' needs.
Ensure quality standards are met and contribute to the maintaining of the overall organisational quality score to a minimum RAYG rating of Amber.
Meet agreed personal targets.
Administration
Record and maintain case records to required quality standards
Conduct casework management such as case reviews, meeting deadlines and closure of cases, using key dates and carried forward systems to manage caseload
Prepare and provide reports in accordance with the Service Level Agreement.
Prepare and provide case studies for reporting purposes
Targets
Meet targets as set by Line Manager in line with Funder requirements
Provide all statistical information required in a timely manner to comply with reporting requirements
Keep Line Manager informed of any difficulties in meeting set targets
Comply with any instructions to change targets or reporting requirements as necessary
Research and Campaigning
Contribute to both local and national campaigns where appropriate.
Raise and submit evidence forms where client circumstances fit with campaigns.
Raise with clients (after consultation with line manager) the possibility of their involvement in campaigns.
Professional Development and Training
Keep up to date with advice changes, policies and procedures relating to the County service and processes.
Undertake appropriate training as may be necessary to carry out your duties.
Attend relevant internal and external meetings as agreed with your Line Manager.
Prepare for and attend supervision meetings.
Ensure annual GDPR training is completed.
Other duties and responsibilities
Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
Keep up to date with policies and procedures relevant to the organisation and undertake appropriate training.
Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues.
Be able to accommodate reasonable changes in working hours in order to meet the needs of the business.
Any other duties as required to ensure the effective provision of the service.
Skills and Qualifications required
A commitment to the aims and principles of Citizens Advice LeicesterShire and its core values.
Excellent written and verbal communication skills using a variety of methods such as face to face, telephone, digital platforms and email.
Understanding of the issues involved in interviewing vulnerable and highly stressed clients.
Skilled and experienced in use of IT and content management systems.
Ability to plan, prioritise own work, meet deadlines and manage caseload.
Ability to work to targets in a pressurised environment whilst monitoring and maintaining standards.
Ability to receive feedback objectively and make necessary changes to working practices, and a willingness to challenge constructively.
Respectful of views, values and cultures that are different to your own.
Understanding the importance of confidentiality.
Access to transport and ability to work in a variety of locations.
Resilent
Experienced and effective team-worker with a flexible approach
A positive attitude to self development and assessment.
Hours per week
16 hours per week -Tuesday 6 hours, Wednesday 5 hours and Friday 5 hours
Closing Date
22/02/2026
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/hinckley-food-bank-adviser-march-2026/