Salary
£28,000 - £31,000.
Location
LE1 1FB
Job Overview
As an Employment Coach, you will support referred to the Twin Restart Programme, offering motivational guidance to build strong, positive relationships. You will inspire, challenge, and encourage individuals in achieving their career goals. The ideal candidate will possess outstanding customer service skills, be target-driven, and serve as a motivational adviser. You should demonstrate initiative, resilience, and the ability to solve problems independently while working under pressure. Experience in an advisory or employability-focused role is essential.
Responsibilities:
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Co-produce personalised action plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.
• Fully understand the local labour market, to source suitable job opportunities.
• Deliver excellent customer service to learners, internal and external stakeholders.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
Person Specification
• Excellent communication skills
• Ability to work effectively within teams and on own initiative.
• Non-judgmental approach to working with client group.
• Flexible approach and ability to work flexible hours with prior arrangement.
• Candidates need to be committed to Equality and Diversity.
• Commitment to a client-centred service.
• Proactive approach to personal and organisational development.
Skills and Qualifications required
Essential
• A good working knowledge of the local labour market in the specified geographical locations.
• Experience of supporting and coaching individuals to achieve their goals.
• Experience of working in a target driven environment.
Desirable
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of ‘information, advice & guidance’.
• Full driving licence to enable deployment across a specified geographical area (region), when required.
Hours per week
8.45am to 4.45pm with 30 minutes lunch.
Closing Date
31/03/2026
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/job-seekers/new-job-seeker-registration/