Salary
Starting salary £25,500 FTE - Increasing to £26,000 FTE (subject to satisfactory completion of training and probationary period)
Location
NG13 8AG
Job Overview
As a Triage Assessor, you’ll be the first person many of our clients speak to when they reach out for help. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire, and Hinckley and Bosworth. You’ll listen carefully, work out what matters most, and make sure each person gets the right support quickly, whether that’s information they can use straight away or a referral to one of our advisers. As part of a new service, you’ll have a real chance to help shape how we work.
What your day-to-day will look like:
-Speaking with clients by phone, online, or face to face to understand their situation and what help they need
-Spotting urgent issues and signs that someone may need extra support, and acting on them promptly
-Giving clear information and signposting so clients can take their next steps
-Referring clients to the right adviser, service, or partner organisation
-Keeping accurate, confidential records on our case management system
-Handling sensitive personal information safely and in line with data protection rules
-Working with figures such as income, debts, or percentages to help understand a client’s situation
-Working closely with advisers and colleagues to keep the service running smoothly
Skills and Qualifications required
-You’re a good listener who can stay calm and kind when people are worried or upset
-You have experience of giving advice or working with customers, clients, or the public
-You understand why confidentiality matters and how to handle personal information safely
-You’re comfortable working with numbers, including percentages
-You can keep clear, accurate records, even when things are busy
-You’re respectful and open to people from all backgrounds and walks of life
-You believe in what Citizens Advice LeicesterShire stands for and want to help people in your community
Hours per week
Full time and part-time hours considered
Closing Date
08/11/2026
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/crisis-resilience-triage-assessor-october-2026/