Salary
Starting salary £27,500 FTE - Increasing to £28,500 FTE (subject to satisfactory completion of training and probationary period)
Location
NG13 8AG
Job Overview
As a Supervisor, you’ll be the person our advisers and assessors turn to for guidance, support and a steady hand. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. You’ll check the quality of our work and help staff and volunteers grow in skill and confidence. By making sure every client gets high-quality advice, whether face to face, out in the community or remotely, you’ll play a key part in helping people move from crisis towards stability.
What your day-to-day will look like:
-Being on hand to support advisers and assessors with technical questions and tricky cases
-Listening in on calls, observing appointments, and reviewing case records to make sure clients get a high standard of advice
-Giving feedback and helping staff and volunteers develop their skills
-Checking case files against our quality standards
-Spotting trends in what clients need and recording issues that could help shape local and national campaigns
-Gathering case studies, client feedback, and data for reports
-Supporting recruitment, induction, one-to-ones, and appraisals alongside the Service Manager
-Running advice and assessment sessions when needed
Skills and Qualifications required
-You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures
-You enjoy helping others grow, and can give clear, constructive feedback in a supportive way
-You have a good eye for detail and care about getting things right
-You’re organised, calm under pressure, and able to keep a busy session running smoothly
-You’re confident with IT and comfortable working with data and records
-You’re flexible and work well as part of a team
-You help create a positive, inclusive place to work, where everyone is treated with dignity and respect
Hours per week
Full time and part-time hours considered
Closing Date
08/11/2026
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/crisis-resilience-supervisor-october-2026/