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Trainee Software Support Engineer

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Barcellos Holdings Limited




Unit D Leicester Business Centre 111 Ross Walk Leicester LE4 5HH

Job Overview

Software Support Engineer Job Type: Permanent Salary: £20,000 per annum (Reviewed every April) Location: Leicester Start Date: A.S.A.P. The role of the Software Support Engineer is to provide support on our own software solution for commercial laundries. The support is delivered mainly via telephone & remote access. Full training will be provided on our Laundry Software System with visits to some of our customers to see the system in use within a laundry environment. The position is office based; the working hours are from 9:00am – 5:00pm with 1 hour for lunch, but will need to be flexible in case there is a requirement to do jobs outside these times. Duties will include: • Answering support calls and directing to the appropriate support consultant • Providing support to customers to advise/solve their problems • Assisting with the testing and implementation of new software development • Creating/updating the software manuals/training documentation/help files Skills and experience required: • Windows 7 and above knowledge • Microsoft Office applications • Excellent communication skills • Excellent telephone skills • Excellent command of the English language • Self motivated • Team player • Good time management • Able to work to deadlines • Knowledge of commercial laundries a plus but not essential The role is primarily for software support but should the candidate show the right abilities then there is the opportunity to expand their skills within the company. In addition we have a great benefits package which includes 20 days’ annual leave per year plus Bank Holidays. A parking space is available if you travel in by car. We operate the workplace pension via The Peoples Pension as our provider. If you are looking for a role that can match your ambitions from both a salary and a career development perspective, then apply now by sending your CV to Barcellos Holdings Limited is one of the leading providers of Laundry Management Software in the UK. Established since 1976, we have many customers who have already integrated our software solution into their companies. Find us at

Qualifications Required

Excellent clear spoken English (as a telephone support role) A - Level English & Maths Good knowledge of Microsoft products preferred A base qualification it IT would be preferred (HND, HNC)

Hours per week

9.00AM - 5.00PM Monday to Friday with 1 hour for lunch (needs to be flexible)

Closing Date



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