Salary
£22k + potential bonuses
Location
Leicester, LE4 5NU
Job Overview
We are a market leading and award-winning learning business that specialise in providing businesses with high quality products and services to get the best out of their people.
Peritus Learning provides a wide range of training/learning products and services (both online and offline) to help companies manage their people development, aimed at businesses of all sizes and sectors.
We are looking for someone who provides exceptional technical support and customer service. This is a role best suited to someone who thrives in a fast-paced work environment, is resilient and enthusiastic about developing their skills. We are looking for a pro-active individual who is organised and adaptable.
In this role, you will:
• You will be the first point of contact for our customers via email, telephone, Microsoft Teams call and our online ticketing system. We deliver a proactive service to diagnose and implement workable solutions for our customers.
• Work within SLAs when answering and resolving customer issues or questions
• Help build customer support libraries and knowledge bases
• Participate in daily and weekly meetings
• Help test new functionality for clients
• Become the technical expert for our platforms
• Share best practices with clients on how best to utilise available functionality
• Create deep understanding of how our customers can utilise our products and services
• Follow our processes and systems consistently to ensure compliance for us and our clients, raising any potential issues in a timely manner
• Manage workloads in line with customer projects
• Interpret data and KPIs
Personal Qualities:
Communication
You will be able to liaise with clients, suppliers and other team members on a day-to-day basis so excellent communication skills are essential.
Problem Solving
The ability to think on your feet and deal with problems as they arise, identify the root of the issue, seek a solution and implement it is a fundamental life skill. We encourage each other to seek solutions before getting bogged down in what went wrong; a “can-do” attitude is paramount to achieving this.
Collaboration
The ability to work as part of a team, under instruction or independently are key skills for anyone working at Peritus. Being able to take on board positive and negative feedback on work and implement amendments to improve the result is a huge part of life here.
Attitude
We encourage accountability in our work, own your work and take responsibility for the finished result. The successful applicant will be a key part of our team and they will make a difference to our business every single day.
What You Get;
In addition to a competitive salary the package also includes:
• Potential to earn bonuses, related to personal and business performance
• Fast-paced, collaborative, and fun office culture
• Kitchens with free snacks and drinks
• Professional and career development opportunities
• Free on-site parking
• Pension scheme
Skills and Qualifications required
Must be a recent graduate and also have:
• Experience in a similar customer support role would be a distinct advantage
• A good level of technical experience with software (an LMS or VLE would be ideal)
• Strong communication and listening skills, with a positive approach
• Excellent people and customer service skills with attention to detail
• Ability to thrive in an ever-changing, upbeat environment
• Strong organisation and time management skills
• Ability to work autonomously while maintaining focus and work ethic
• Energetic team player with a motivation to maintain best practices
• A drive to succeed!
Closing Date
03/01/2025
Website
Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/job-seekers/new-graduate-job-seeker-registration/