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ICT Support Technician

IT Jobs

Leicestershire fire & Rescue

Salary

£33,024 - £36,648 (Grade F, scp 24 -28). Plus 20% on-call allowance when competent to join the Out of Hours support Rota (1 week in 4)

Location

Leicester, Leicestershire and Rutland

Job Overview

About The ICT Tech Support Role This position is Technical (Tier 2) Support. You will be responsible for ensuring that our ICT systems are ready and working when they are needed most. It’s our job to deliver ICT to a standard required by a Blue Light Service. As a member of our team, you will support a diverse range of Communications Systems, Operational Applications and Platforms. You will learn new skills, work on various projects and benefit from being part of an experienced team. Most importantly you will know that your efforts will help deliver Safer People and Safer Places across our county. Being Familiar with the below will be a great help in your application. An ITIL-based approach to ICT service delivery. The M365 product suite Entra ID, SSCM / Intune, Microsoft Endpoint Working with external suppliers to resolve complex issues. You will primarily work from our Birstall Headquarters, but hybrid working may be considered for this role. You will be required to join our Out of Hours Support Group on a 1 week in four basis when you have reached a sufficient competence level. For more information on the duties and candidate requirements please see job description and person specification attached. Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include: • Employers Network for Equality and Inclusion (ENEI) • Department of Works and Pension’s Disability Confident scheme • British Sign Language Charter • Asians in the Fire Service Association (AFSA) Pension Considerations Annual Allowance- Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team. Lifetime Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team. Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Organisation Logo

Qualifications Required

An ITIL-based approach to ICT service delivery. The M365 product suite Entra ID, SSCM / Intune, Microsoft Endpoint Working with external suppliers to resolve complex issues

Hours per week

37 hours per week

Closing Date

13/12/2023

Website

Apply for the job by visiting https://www.leicesteremploymenthub.co.uk/vacancy-listing/

Apply

Apply for the job by emailing your CV + covering letter to louise.cheshire@leicester.gov.uk

Contact Information

Louise Cheshire

louise.cheshire@leicester.gov.uk

0116 4542829