£22,000 - £25,000
1. MAIN PURPOSE OF THE ROLE The purpose of the role is to help businesses to find the information they need by guiding them through the information on the website, researching information on business support to respond to specific enquiries and to access business advice.
2. POSITION IN ORGANISATION • Reports to the Frontline Growth Hub Adviser Manager • Day-to-day liaison with the Leicestershire Growth Hub partners and team members.
3. DUTIES AND KEY RESPONSIBILITIES • The research and provision of accurate information at varied levels of detail dependent on the clients’ needs from validated sources, delivered by e-mail, letter, telephone or in person within agreed time scales. • Follow up individual business adviser clients regarding customer satisfaction, additional business support requirements and outputs in line with European Regional Development Fund contract requirements. • The monitoring of information sources to ensure an up-to-date knowledge. • Meeting targets related to the project such as number of enquiries handled. • Making full use of the Client Management Systems both to record client interactions and retrieve company information. • Monitor accuracy and currency of information resources. • Be aware of other information resources locally, nationally and internationally. • Promote and encourage the use of the Leicestershire Growth Hub services, including attendance and presentation of Growth Hub services at events. • Support Growth Hub Advisers to organise and host in consultation with local partners Growth Hub Surgeries. • Be aware of all Chamber services and the specific benefits of Chamber Membership. • Contribute to monitoring and recording activities and performance against the Leicestershire Growth Hub contract. • Undertake other duties, from time to time, as may be required by the Chamber and within the jobholders’ capability.
Relevant administration or research qualification or equivalent by experience
Hours per week
35 hours per week Fixed term until 30th June 2023
Apply for the job by emailing your CV + covering letter to firstname.lastname@example.org with the subject line ‘EMC28'