Salary
£21,422.43 per annum (£26,421 full-time equivalent)
Location
LE1 3PJ
Job Overview
EMSTN Adviser
Salary: £21,422.43 per annum (£26,421 full-time equivalent)
Hours: 30 per week
Base location: Home* with travel to East Midlands Hospitals & Stakeholder venues
Contract: Fixed term to 31/3/2026
*Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager.
Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
About the role:
The EMSTN Advice Service is a free, confidential service that helps people affected by Sickle Cell or Thalassaemia with everyday challenges like benefits, housing, or employment issues.
As an EMSTN Adviser, you’ll be that friendly voice on the other end of the phone, providing expert guidance on a range of issues. You’ll help people understand their options and feel empowered to make informed decisions.
Your day-to-day
-You’ll help clients understand their rights and options, providing clear and accessible advice on a range of issues.
-You’ll empower clients to make informed decisions and access the support they need.
-You’ll actively engage with the community to raise awareness about the EMSTN Advice Service and ensure it reaches those who need it most.
-You’ll develop trusting relationships with clients, colleagues, and partner organisations, ensuring a seamless and supportive experience for everyone involved.
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.
With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Closing date for applications: midnight on 30th September
Planned date(s) for interviews: remotely on 9th October 2024
To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.
This post is subject to a basic Disclosure and Barring Service check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
Skills and Qualifications required
-You have a natural ability to connect with people from all walks of life.
-You can explain complex information in a simple and easy-to-understand way.
-You’re a resourceful problem-solver with a proactive and solution-oriented approach.
-You’re a detailed record-keeper and able to manage multiple cases whilst meeting deadlines.
-You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact.
Hours per week
30
Closing Date
30/09/2024
Website
Apply for the job by visiting https://citizensadviceleicestershire.org/emstn-adviser-september-2024/