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Customer Engagement Apprentice

Customer Services Jobs





55 Welford Road Leicester LE2 7AR

Job Overview

Vacancy description Main Tasks and Responsibilities: To understand and observe the Company’s Policies, following all operational procedures and working instructions applicable to the job To understand and work in accordance with Europcar Group's Vision, Mission and Values To maintain a high quality of Customer Service recognising the Company’s One objectives Establish and maintain a good working relationship with all of our internal and external customers Placing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sites Assisting our customers during their live rental Providing post rental support through proactive complaint management Provide technical support where necessary To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts Complete security of all Europcar policies and rental rates Ensure any system issues/contract discrepancies are brought to the attention of the Team Leader/Line Manager at the earliest opportunity Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area To complete any other reasonable duties requested by your Team Leader and/or Line Manager The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills

Qualifications Required

GCSE or equivalent grade C/4 or above in maths and English

Hours per week

Shifts to be confirmed Total hours per week: 40.00

Closing Date



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Contact Information

Heather Duffield