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County Telephone Assessor

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Citizens Advice LeicesterShire


Scale 5 – 6 starting salary £23,500 pro rata


Hybrid – England or Wales home working with the ability to attend one of our local branch offices if required

Job Overview

Benefits: Base location: Hybrid – England or Wales home working with the ability to attend one of our local branch offices if required Employment type: Permanent Do you have an excellent telephone manner, keen active listening skills and enjoy research and helping people? If so, we have a part time, hybrid remote, permanent position available in our friendly team of paid staff and volunteers. Using our call management system you will be the first point of contact for our clients seeking advice. You will explore their issues, give out assisted information, signpost to external organisations, refer internally and organise appointments for those who need them. This job is primarily home based, but there is an option to work from one of our County branches if you wish and there will be an occasional requirement to attend team meetings and training in a County office – prior notice will be given. For full details please refer to the job description. Closing date for applications: Midnight on 11th December 2023 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Planned date(s) for interviews: remote via Google Meet on 20th December 2023 To apply please read the full job description and application guidance notices. Please note that we do not accept CVs, and no applications will be accepted after the deadline date. A successful candidate needs to reside in England or Wales. This post is subject to a Basic DBS check. Citizens Advice LeicesterShire is an equal opportunities employer

Qualifications Required

Remote communication skills are really important for this role, with research and IT skills coming a close second. You will need to be friendly and approachable, comfortable to set clear boundaries with clients and confident in managing conversations to get the information that you need quickly. For full details please refer to the person specification.

Hours per week

Hours: 15 hours per week: 9am – 5pm Thursday and Friday

Closing Date



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