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County Adviser

Customer Services Jobs

Citizens Advice LeicesterShire


Scale 7 – 11 starting salary £24,294 with annual increments up to £25,979


Travel across Leicestershire to branches and community venues plus some home working. Work base will normally be the closest branch to where you live.

Job Overview

Are you passionate about bringing about positive change to your local community? We are seeking a proactive and versatile County Adviser to work across our County branches and community settings providing generalist advice face to face, by phone and email. We are looking for someone who has a flexible mindset and a ‘can do’ attitude ready to adapt to new challenges. A background in an advice giving or customer service setting is desirable but not essential. Full training on advice areas and induction will be provided. Why work for Citizens Advice Leicestershire? You will be part of an inclusive culture that values your contribution. We will provide training in our systems and advice areas, and you will receive support to develop. We are open to considering part-time arrangements for this role. Closing date for applications: 12th February 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Planned date(s) for interviews: week commencing 26th February 2024 at our Coalville branch To apply please read the full job description and person specifcation and application guidance notices. A successful candidate needs to reside in England or Wales. This post is subject to a Basic DBS check. Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Qualifications Required

To do this role you will need to: Work well in both team settings and independently Have clear spoken and written communication skills Be able to work as part of a team and manage your time effectively Be able to listen, understand and use information to identify clients issues(s) and a way forward Be competent and confident using IT applications and have experience of client management systems Be willing to complete Citizens Advice Adviser training

Hours per week

Hours: Up to 37 hours per week

Closing Date



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