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Coalville & Melton Adviser

Customer Services Jobs

Citizens Advice LeicesterShire





Job Overview

Coalville and Melton Adviser What will you do? complete an introduction to Citizens Advice and training for your role talk to clients over the phone, face to face, or online through Attend Anywhere to explore what problems they’ve come for help with find information about the clients’ problems and help them to understand their options support clients to take action to resolve their problems. This might include drafting or writing letters, filling in forms making phone calls, or referring the client to another organisation write a summary of the clients’ problems and what action you’ve taken look out for problems that are common, or are unfair, and write a short report about the problem. Some examples of what you could do: explore what benefits a client is entitled to and help them to complete a benefit application form. help a client who has problems with their landlord to understand their housing rights. make applications for financial assistance or practical support to alleviate hardship. What’s in it for you? make a real difference to people’s lives learn about a range of issues such as benefits, debt, employment and housing. build on valuable skills such as communication, listening and problem solving, and increase your employability work with a range of different people, independently and in a team. have a positive impact in your community. And we’ll reimburse expenses too. No prior experience is necessary in these areas as you will receive full training. What do you need to have? You don’t need specific qualifications or skills but you’ll need to: be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake both initial and ongoing training for your role How much time do you need to give? We ask that you generally commit to volunteering at least 7 hours per week, which can be done over more than one day, for at least 12 months. Phone and online appointments can be done from either our Coalville office or a suitable home location. Face to face appointments will either be done from our Coalville office or from outreach locations. We can be flexible so come and talk to us. Valuing inclusion Our volunteers come from a range of backgrounds and we welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. If you are interested in becoming an adviser and would like to discuss flexibility around location, time, duties and how we can support you please contact us. Contact details 0116 4787009 cmadviser@citizensadviceleicestershire.

Hours per week

At least 7 hours a week

Closing Date



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