Back to Job Vacancies

Apprentice Customer Service and Programme Support

Leicester City Council


National Minimum Wage


LCB Depot

Job Overview

Join us as an Apprentice within our dedicated and highly professional service. You’ll undertake a Level 3 Apprenticeship in Business and Administration where you’ll receive on-the-job training. We want to ensure you have a positive experience and achieve your full potential. With an enthusiastic attitude, a passion for learning and a willingness to adapt, you’ll be fully committed to coming on this learning journey with us. Upon successful completion of the apprenticeship, and subject to meeting the requirements of the role, we may be able to offer you a permanent position. This is a full-time, fixed term position working 37 hours per week from Monday to Friday. However, you may be required to work on the evenings or weekends if events are taking place. 20% of the week will be allocated to off-the-job training. You’ll be based at LCB Depot but may be required at our other sites.

What you’ll be doing: Day to day you’ll be part of a friendly team staffing and supporting our busy front desk. This means greeting arrivals, taking enquiries, and liaising with customers. There is a special focus on welcoming our growing number of customers to our popular meeting rooms. You’ll support our Creative Programme Officer, in the organisation and administration of our year-round exhibition and events programme. You’ll promote the LCB through simple imaginative use of our social media platforms. You’ll keep things organised and efficient by using and maintaining a simple yet robust administration system.

What you’ll need: Self-motivated, you’ll have the ability to learn and grow in confidence on our front desk. With good people skills and a welcoming outlook, you’ll promote diversity and inclusion to ensure our organisation is open to all. You’ll have IT skills to carry out general admin tasks, maintain records, carry out internet searches and promote services through social media. You’ll be able to work under pressure, in a fast-paced environment; ensuring enquiries are answered in an efficient manner. Working effectively as a team member, you’ll be able to adapt to changing priorities to ensure a high-quality service is provided.

What we can offer you: As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

Hours per week


Closing Date



Apply for the job by visiting